Support & setup

Get help

Email owner@catwastore.com. Include your shop domain, code name, time of the issue and steps to reproduce it. Do not send passwords, OTPs, Shopify access tokens, Client secrets or payment details.

Create a discount

1. Open the installed app from Apps in Shopify admin.
2. For variant option rules, open Settings and complete catalog synchronization.
3. Select Create discount, choose the value and product or collection scope, then add variant conditions.
4. Set minimums, customer eligibility, combinations, usage limits and dates. Dates use the timezone displayed for your store.
5. Preview eligible items and review the rule summary before saving. Wait for the success confirmation.

When a code does not apply

Check code status, start and end dates, eligible items, minimum basis and amount or quantity, customer identity, combinations and usage limits. A restricted code needs a matching customer identity at checkout. Shopify decides the final combination and redemption eligibility.

New variants need synchronized option metadata before option rules can match them. Settings shows pending jobs and errors. Synchronization can briefly lag product changes.

If saving was interrupted

Check Shopify Discounts and the app’s code table before trying again. A network error can occur after Shopify saves a code. If a creation lock needs verification, contact support with the code name rather than repeating creation.

Plans and billing

Plans are selected and billed through Shopify: Basic $4.99/month for 25 active or scheduled codes, Pro $9.99/month for 100, and Business $19.99/month for 500. All plans include the same rule features. Partner and developer test subscriptions are free. Review the actual Shopify approval screen before accepting a charge. Existing owner-store exemptions are controlled by the server and cannot be enabled from browser fields.